A quick FAQ on the franking machine top up process in Singapore.
How do I top up my franking machine?
Simply prepare a cheque payable to SINGAPORE POST LTD and deposit at any SingPost branch. It is necessary to include your franking machine permit number and agent code EQU at the back of cheque.
What is my franking machine permit number?
In case you forgot your permit number, contact our service hotline at +65 6499 9288.
What is the minimum amount for top-up?
The minimum amount for franking machine top-up is $100.
Where do I deposit the cheque?
You may deposit the franking machine top-up cheque over at any SingPost branch.
How long does it take to top-up?
Cheques take 3-5 working days to clear on Singpost end. Please call our service hotline at +65 6499 9288 to inquire the status of your top-up after 5 working days. We will not be informing customers from our end as the server is not accessible by our service staff.
Why is my top-up amount not cleared yet when my bank statement reflects otherwise?
Despite the cheque clearing, there are administrative procedures on Singpost end that require 5 working days in between.
How do I add the amount to machine after cheque has cleared?
In case you forgot how to add the amount, contact our service hotline at +65 6499 9288 and we will connect you with our postage machine expert.
Can I top up via GIRO or bank transfer?
You will have to communicate with SingPost directly. Please contact our service hotline at +65 6499 9288 so that we can assist you in this procedure.