22Jul

How to Top Up Franking Machine in Singapore

A quick guide on the IS-280, IS-350 and IS-420 postage meter top up process in Singapore.

 

How do I top up my franking machine by cheque?

Simply prepare a cheque payable to SINGAPORE POST LTD and deposit the cheque at any SingPost branch. It is necessary to include your franking machine permit number and agent code EQU at the back of cheque.

 

How do I top up my franking machine by GIRO?

Please find the details to top-up via GIRO below. Forward the payment advice and your franking machine permit number to rusi[at]singpost.com.

BENEFICIARY NAME
SINGAPORE POST LIMITED
BANK NAME & BRANCH
DBS BANK LTD MARINA BOULEVARD
BANK NO
7171
BRANCH NO
001
ACCOUNT NO
001 0449 001
OUR SWIFT CODE
DBSSSGSG

 

What is my franking machine permit number?

In case you forgot your permit number, please call our service hotline at +65 6499 9288.

 

What is the minimum amount for top-up?

The minimum amount for franking machine top-up is $100.

 

How long does it take to top-up?

Cheques typically take 5 working days to clear on Singpost’s end. Please call our service hotline at +65 6499 9284 to inquire the status of your top-up after 5 working days. We will not be informing customers from our end as the server is not accessible by our service staff.

 

Why is my top-up amount not cleared yet when my bank statement reflects otherwise?

Even if your payment is reflected as cleared, there are administrative procedures on Singpost’s end that require 5 working days to process.

 

How do I add the amount to machine after the payment has cleared?

In case you forgot how to add the amount, call our service hotline at +65 6499 9284 and we will connect you with our franking machine expert.

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