According to a report by B2B analysts Markets and Markets, managed services are projected to proliferate to a market worth over USD280 billion within the next five years.
SMEs (small and medium-sized enterprises) contemplating outsourced IT operations need not be intimidated by the above figures. These cloud-based services can be easily scaled down to match the needs of any company. In fact, accessibility and costing are two important factors driving the managed services market. Here are five reasons why SMEs should adopt managed services right away:
1.Control your Cashflow
For smaller businesses, in particular, being able to outsource technical support via managed services can be useful in terms of cost-effectiveness. These services range from basic technical support such as printer management to more detailed software set-up, system maintenance, and backup solutions. Various pricing models cater to different needs and budget constraints.
Flat monthly rate: Managed services are typically offered as a comprehensive package that includes remote support and non-stop monitoring for an entire organization. A flat monthly fee allows customers to budget their IT support costs for the year without any off-guard billing fluctuations. Service level agreements are essential when selecting this pricing model — it defines clear expectations for the minimum level of service the customer should receive
Per-device, per-user pricing models: Similar to the flat monthly rate. Suitable for smaller working environments. Breakdown of costs per device eliminates any grey areas for those on a tighter budget.
Tiered pricing models: A popular pricing model by both service providers and customers. Entry-level packages make it easier for smaller companies to adopt managed services. As the tiers increase in price, the range of service provided is also widened – perfect for growing companies.
A-la-carte pricing models: Pay for what you use when you need it.
2.Support Around the Clock, Around the Globe
One of the undisputed advantages of remote support is the often-immediate response time. Remote technical support works by granting service providers access to either your computer or network — troubleshooting is just a call away and can be done at any point in the day. The computer owner can observe technicians working in real time as the run diagnostics and solve any issues.
Remote technical support can also be delivered or received at any geographical location with an internet connection. In many cases, outsourced teams may be located overseas, but can provide assistance with proven efficient. Work-from-home or highly mobile businesses, without in-house IT staff or technical expertise themselves, will benefit greatly from remote support.
Because remote support can be delivered as long as permission is granted, software updates can be done outside office hours, thus minimizing disruptions.
Without a budget for in-house IT staff, smaller companies may struggle should issues arise. Instead of working on primary job scopes, the time has to be diverted to researching and learning IT solutions. Over time, this can significantly reduce your company’s overall productivity. With technical support in trustworthy hands, experienced service providers can provide assistance while SMEs can concentrate on what really matters – growing their businesses.